DoorCheckr Maintenance & Ticketing Module

The DoorCheckr Maintenance Module, included with the Premium Tier, empowers schools to efficiently manage door-related maintenance tasks. Available exclusively for Premium members, this module allows users to create, track, and resolve maintenance tickets with ease, ensuring school safety and compliance. Administrators and maintenance personnel can be assigned tickets, with robust tools for managing dispositions, reassignments, and statuses.

Create Maintenance Tickets On-the-Fly

With the DoorCheckr app, any user can quickly create maintenance tickets to report door issues, such as faulty locks or damaged hinges, directly from their Android device or web dashboard. Add photos and detailed notes to ensure clarity for maintenance teams.

Create tickets instantly during door scans or via the web dashboard.
Attach photos to document issues (e.g., broken door hardware).
Add detailed notes to describe the problem, ensuring accurate communication.
Submit tickets from the app’s scanning page for seamless integration with door checks.

Select Recipients from a Dropdown

The DoorCheckr app’s scanning page includes a dropdown menu to select one or multiple recipients for maintenance tickets, ensuring issues reach the right administrators or maintenance personnel.

Choose from a pre-selectable list of admins or maintenance staff, added via the Users module.
Send tickets to multiple recipients for collaborative resolution.
Integrate ticket creation with NFC scans or manual door selection for flexibility.
Receive confirmation that tickets have been sent to designated personnel.

Manage Users and Permissions

Administrators with Premium Tier access can add and manage users in the Users module, assigning roles to control ticket handling and ensure efficient workflows.

Administrators: Add, edit, or remove users, assign maintenance personnel, and manage ticket permissions in the DoorCheckr dashboard.
Maintenance Personnel: Receive and address tickets without administrative privileges, focusing on repairs.
Assign users to specific buildings or doors for targeted ticket routing.
Scalable for large schools with up to 250 users (Premium Tier).

Admin Ticket Management

In Administrator mode, Premium Tier admins can efficiently manage maintenance tickets, ensuring timely resolution and compliance with safety standards.

Track ticket statuses (e.g., New, In Progress, Closed) via a centralized dashboard.
Record dispositions, such as actions taken or repair details, for audit trails.
Reassign tickets to different personnel based on availability or expertise.
Mark tickets as Closed to maintain a clear record of resolved issues.

Why Choose the Maintenance Module?

The Maintenance Module enhances school safety by streamlining door maintenance processes, reducing downtime, and ensuring compliance with regulations.

Automated ticket routing to pre-selected admins or maintenance staff saves time.
Photo and note capabilities improve issue clarity, reducing miscommunication.
Centralized dashboard provides real-time visibility into ticket status and progress.
Supports compliance with safety audits through detailed ticket histories.

Ready to streamline your school’s maintenance? Upgrade to the Premium Tier to access the Maintenance Module and ensure your doors are safe and compliant. Contact us or sign up today!